Rehasport Electronic Service Terms and Conditions

REHASPORT ELECTRONIC SERVICE TERMS AND CONDITIONS Pursuant to Article 8(1)(1) of the Act on Provision of Electronic Services dated 18 July 2002 (Journal of Laws of 2020, item 344) REHASPORT CLINIC Spółka z ograniczoną odpowiedzialnością with its registered office in Poznań hereby establishes Terms and Conditions for Provision of Electronic Services at REHASPORT Website.

Section 1
[GENERAL PROVISIONS]

1. The terms used in these Terms and Conditions shall mean:
   Terms and Conditions - these terms and conditions on providing services electronically by means of the System on the Website; b. Service Provider - REHASPORT CLINIC Spółka z ograniczoną odpowiedzialnością with its seat in Poznań, ul. Górecka 30, 60-201 Poznań, with its files held be District Court Poznań – Nowe Miasto and Wilda in Poznań, 8th Economic Division of the National Court Register under KRS number: 0000240810, REGON: 300124187, NIP (Tax number): 7811772289, share capital: PLN 83,950.00, being an entity performing therapeutic activity within the meaning of the Act of 15 April 2011 on therapeutic activity (Journal of Laws of 2020, item 295); c. Website - the website maintained by the Service Provider at: www.rehasport.pl
   using the System;
   User - a natural person with full legal capacity, who has registered on the Website using the System; e. Account - a part of the System, as an individual account created in the System by the Service Provider for the User during or before the process of appointment booking; f. Specialist - a doctor, physiotherapist, dietician, psychologist performing activities within the scope of health services;
   g. Booking an appointment - booking an appointment for a medical service with a Specialist through the System on the Website;
   h. System - the Service Provider's software running in a browser on a computer or mobile device, allowing you to use the service in the form of a medical appointment with a selected Specialist;
   i. Agreement - Agreement for provision of services by electronic means within the meaning of the Act of 18 July 2002 on provision of services by electronic means (Journal of Laws of 2020, item 344) concluded between the Service Provider and the User.

Section 2
[GENERAL PROVISIONS]

1. Terms and Conditions define the rules for the provision of electronic services by the Service Provider via the System, including in particular terms and conditions for the use of the System by the Users and for making Reservations for visits.
2. By using the System, the User agrees to comply with the Terms and Conditions.

Section 3
[CONCLUSION OF THE AGREEMENT, WITHDRAWAL FROM THE AGREEMENT, APPOINTMENT BOOKING PROCEDURE]

1. The conclusion of the Agreement between the Service Provider and the User is made by creating an Account and booking an appointment and is connected with acceptance of the Terms and Conditions.
2. The Agreement is concluded for an indefinite period.
3. The User may make a Booking of an appointment after creating an Account.
4. Booking of an appointment with a Specialist chosen by the User is confirmed immediately after making the appointment by clicking on the link sent to the User's e-mail address. The link remains active for 15 minutes.
5. The User is entitled to cancel a Booking of an appointment within 24 hours before the date of the booked appointment.
6. The user is obliged to provide complete and truthful personal data and other data required in connection with the creation of an Account.
7. It is not permitted for the User to have more than one Account.
8. You shall not provide your Account to any third party and shall not use Accounts belonging to third parties.
9. The User may withdraw from the Agreement within 14 days of its conclusion without providing any reason and without incurring any costs by submitting a statement of withdrawal to the Service Provider at the e-mail address: poznan@rehasport.pl or the Service Provider’s registered office address indicated in the introduction of the Terms and Conditions.

Section 4
[COMPLAINTS]

1. Complaints regarding the operation of the Booking of Visits through the System should be submitted each time via e-mail to the following address poznan@rehasport.pl.
2. The complaint will be investigated within 30 days of its receipt by the Service Provider.
3. Correspondence regarding a complaint submitted by the User shall be directed via electronic mail to the e-mail address indicated in the given complaint submitted by the User.
4. The user has the possibility to use the out-of-court settlement of complaints and claims before the Permanent Business Arbitration Court at the Wielkopolski Voivodeship Inspector of Trade Inspection. Information on how to access the aforementioned dispute resolution procedure and procedures can be found at https://poznan.wiih.gov.pl/. The customer can also use the EU online ODR platform available at https://ec.europa.eu/consumers/odr/.

Section 5
[TECHNICAL REQUIREMENTS]

In order to use the System, the User has to meet the following technical requirements: a. have access to the Internet; b. have one of the following web browsers: Mozilla Firefox, Chrome, Safari, IE, Opera.

Section 6
[PRIVACY POLICY AND DATA PROTECTION]

1. Rehasport Clinic sp. z o.o., as the data controller, informs you that it processes your personal data in accordance with the applicable laws, including: Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC in order to take the necessary steps for the conclusion and performance of the contract ( online appointment).
2. Information on the processing of personal data, including your rights, is included in the information clause annexed to these Terms and Conditions.

Section 7
[FINAL PROVISIONS]

1. These Terms and Conditions shall be effective from 01/11/2019.
2. If a provision of these Terms and Conditions is found to be invalid or ineffective, this shall not affect the validity and effectiveness of the remaining provisions of these Terms and Conditions.
3. By accepting these Terms and Conditions, the User agrees that all notices and correspondence, including possible requests for payment - subject to Section 4 (3) of these Terms and Conditions - will be sent by the Service Provider in electronic form to the User's e-mail address provided by the User when creating an Account.
4. The Service Provider shall not be liable for errors in the processing of the Booking of an appointment which are due to incorrect data provided by the User.
5. In matters not regulated in these Terms and Conditions, the provisions of commonly applicable law shall apply.

[Annex to the REHASPORT ELECTRONIC SERVICE TERMS AND CONDITIONS]

INFORMATION CLAUSE for Rehasport System Users

1. The controller of your personal data will be Rehasport Clinic Sp. z o o., ul. Górecka 30, 60-201 Poznań (referred to as “Us” or “We”). You can contact us as follows:
   - by post to the following address: Rehasport Clinic Sp. z o.o., ul. Górecka 30, 60-201 Poznań, - by e-mail: biuro@rehasport.pl, - by telephone: + 48 / 616 281 181.
2. Data Protection
   We have appointed a Data Protection Officer. This is the person you can contact in all matters relating to the processing of your personal data and the exercise of your rights in relation to data processing. You can contact the officer as follows:
   - by post to the following address: Personal Data Protection Officer, ul. Górecka 30, 60-201 Poznań,
   - by e-mail: IOD@rehasport.pl.
3. Purposes of processing your personal data and legal basis for processing
   We will process your personal data in connection with the provision of electronic services by Rehasport Clinic Sp. z o.o. through the System on the Rehasport website, which allows you to book an appointment with a Specialist. As such, we will process your personal data for the following purposes: 
4. necessary for the fulfilment of legal obligations incumbent on the controller, b. resulting from legally justified interests pursued by Rehasport Clinic Sp. z o.o.
   - Our legitimate interest, in relation to Article 6(1)(F) of the GDPR, may consist in the provision of information material concerning the use of our services e.g.: concerning improvements in access to services, unavailability of services, closure of facilities, appointment reminders etc. - If you have given appropriate consents concerning directing marketing and sales activities to you via specific communication channels, we will process your personal data to conduct direct marketing of our products and services realizing the above purpose the basis for processing your personal data: Article 6(1)(F) GDPR.

The legal bases for processing your data:

• the agreement for the provision of electronic services through the System on Rehasport website,
• the legitimate interest of direct marketing of the controller's own services (including profiling) and the provision of information material on how to use our services,
• legal provisions, e.g. the Act on Provision of Electronic Services,
• Your consent.

4. Period of retention of your personal data
   We will retain the data we process under the law for the period specified by the law, the controller's legitimate interest and until you withdraw your consent to the processing of your personal data.
   In relation to our marketing activities, we will process your data until you withdraw your consent to receive marketing and sales content from us through a specific communication channel, or until you object.
5. Recipients of your personal data
   We will transfer your personal data:

• to entities processing data on behalf of the data controller,
• to entities authorised by law.

6. Source of data received
   Data received from you in the process of booking an appointment via the System on Rehasport website.
   Consents voluntarily received from you for the purpose of marketing Rehasport Clinic Sp. z o.o.'s own products and services.
7. Transfers of data outside the European Economic Area
   Your personal data will not be transferred to recipients located in countries outside the European Economic Area.
8. Your rights in relation to the processing of personal data
   You have the following rights in relation to the processing of personal data:

• the right to withdraw your consent,
• the right to object to processing for marketing purposes or to assess quality and satisfaction - as we are processing your data personal for marketing purposes on the basis of a legitimate interest,
• the right to access your personal data,
• the right to request the rectification of your personal data,
• the right to request the deletion of your personal data, only if we are not obliged by law to process it,
• the right to request the restriction of the processing of your personal data,
• the right to transfer your personal data, i.e. the right to receive your personal data from us , in a structured, commonly used and machine-readable computer format. You may transfer this data to another controller or request that we transfer your data to another controller. However, we will only do this if such a transfer is technically possible.

To exercise the above rights, please contact us or our Data Protection Officer (contact details — see points 1 and 2 above).

Right of withdrawal of consent
Your personal data is processed on the basis of your consent. You therefore have the right to withdraw your consent to data processing at any time. Withdrawal of consent does not affect the lawfulness of the processing carried out on the basis of your consent before the withdrawal. You can withdraw your consent by contacting the Marketing Department on + 48 / 616 281 181 or by sending an email to: zgody.marketing@rehasport.pl

9. Right to lodge a complaint to an institution
   You also have the right to lodge a complaint with the supervisory authority dealing with the protection of personal data, i.e. the President of the Personal Data Protection Office.